Can I use the purchased themes on multiple number of websites?
Yes. You can use both free and pro themes on as many websites as you want.
Which browsers and operating systems do you test the themes & plugins on?
We test the theme on the latest versions of Firefox, Chrome, Safari, Opera and two latest versions of Internet Explorer. Regarding the operating system, the theme should work in any operating system, as long as WordPress is installed correctly.
Will I get support & updates for all sites where I am using the purchased item?
We test the theme on the latest versions of Firefox, Chrome, Safari, Opera and two latest versions of Internet Explorer. Regarding the operating system, the theme should work in any operating system, as long as WordPress is installed correctly.
Can I customize the theme?
Our themes all come with an options panel that allows you to easily customize your theme. You can also make your own code edits or design edits using the included Photoshop PSD files (included with Extended plan). You don’t need to credit or link us back
Will you customize the theme for me?
We provide our customers with Theme Customization service. If you are in need, you can send your detailed requirements to BuyProTheme<at>
gmail.com to get the quotation.
Can I get a refund?
If you have problems getting plugins to work, we will be happy to provide a full refund within 7 days of the original purchase. After 10 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by support.
NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Looking for premium WordPress plugins for your website? Guaranteed to work, always updated, top quality plugins. Beautifully coded, packed with features, and easy to use.
Browse Plugins.However, the refund policy only applies for sound reasons from you including: the theme you purchased is malfunctioning, corrupt or does not work as claimed AND you are getting mediocre support.
It is impossible to refund your money in some following cases:
- The item does not work as it is described and you did not contact us for help.
- You expected more than it could do.
- You did not like or need the theme anymore.
- You bought several themes to compare.
- You wanted to return it after 10 days of purchase.
- You don’t want it after you’ve downloaded it;
- The item did not meet your expectations;
- You simply change your mind;
- You bought an item by mistake;
- You do not have sufficient expertise to use the item;
Will the themes work with third-party plugins?
Yes, our themes are compatible with all major and most of the other third-party plugins. We already include the most commonly used features in our themes to further assist with this. Unfortunately, we cannot provide support for third-party plugins or tools.
Do your themes or plugins run on the latest version of WordPress?
Yes, all of our themes are fully compatible with latest version of WordPress.
How often do you update the themes?
We fix any bugs we encounter as soon as possible. We also release periodic updates for our themes and our underlying framework to address user feedback as well as to add new features.
Will I get support & updates for all sites where I am using the purchased theme?
With single purchase you will get support & updates for only one site. If you need support & updates for next site, you will need to purchase another single license.
Do you provide skype or live support?
We do provide skype or live support at this time. However, we provide 24×7 support via our support forum and most queries are resolved within an hour.